Do I need to provide the product formula to apply for certification? Will trade secrets be leaked?

You need to provide the ingredients in the formula to assess whether the enterprise meets the conditions for issuing a certificate, but you are not required to list the proportions of the formula. SINOQUAL keeps confidential information such as formulas and production processes strictly confidential, and will not use it for exchange, disclose it to other enterprises or partners, or use it for any profit-making purpose; a confidentiality agreement can be signed if needed.

If I no longer pursue certification later, how will the materials I previously submitted be handled?

Even if the enterprise later no longer pursues certification, all submitted information will still be kept in the strictest confidence - this is a professional standard SINOQUAL has long upheld.

What information does SINOQUAL collect about clients? What is it used for?

It mainly collects name, email address and/or phone number, job title, as well as the enterprise's product information, production process, and ingredients. This information is used to verify identity, enter into and perform a certification-service contract, accept payment, communicate, and provide customer service; without it the contract cannot be concluded.

On Confidentiality and Security

SINOQUAL attaches great importance to the security of your information and data. This confidentiality and security statement explains your rights and answers questions you may have about your personal information. For more information, please contact the company through the following means:

SINOQUAL attaches great importance to the security of your information and data. This confidentiality and security statement explains your various rights and answers questions you may have about your personal information. For more information, please contact the company through the following means:

(+86) 400-001-7706

If you have signed a contract with our subsidiary or group company, your data controller will be SINOQUAL or the company stated in the contract and the company stated in the additional consent you give.

1. What information does the company collect about you?

When you interact with us and the company's services, or when you purchase services from the company, we collect and process your data. The data we process includes:

• Your name;

• Your email address and/or phone number;

• Your job title;

• The enterprise's product information, production process, and ingredients.

• Any other information you provide.

2. How do we use this information, and how is it kept confidential?

We use your information and data listed in Clause 1 for the following purposes:

To enter into and perform a contract with you as requested - for example, if you reach an agreement with us to provide or receive services, the company will verify your identity, accept payment, communicate with you, provide customer service, and arrange the manner of service provision. We need the information listed in Clause 1 to enter into a contract with you; without it the contract cannot be concluded. Regarding sensitive parts such as enterprise formulas, the formula data SINOQUAL requires the enterprise to provide does not ask the enterprise to list the proportions of the formula; we only need to know the ingredients in your formula to assess whether the enterprise meets the conditions for obtaining the certificate. Enterprises can rest assured - confidentiality and security are crucial to SINOQUAL.

Our relationship with clients is built on trust. All enterprises can be assured that the information they provide to SINOQUAL is protected by confidentiality. To earn SINOQUAL's long-term professional reputation, even if the enterprise later no longer pursues certification, all information will still be kept in the strictest confidence.

Any confidential information that an enterprise provides in its application materials, such as trade secrets, production processes, and formulas, will not be used by SINOQUAL for exchange, disclosed to other enterprises or partners, or used for any other profit-making purpose.

SINOQUAL enjoys an outstanding reputation and experience; we now have more than 1,000 clients each year, including enterprises affiliated with Wilmar (a subsidiary of ADM, the foremost of the world's four major grain traders); Fortune 500 enterprises such as COFCO, Sinopharm, and CNPC; Hong Kong-listed enterprises such as Huiyuan Juice and Greatview; Shanghai-listed enterprises such as North China Pharmaceutical (NCPC), NHU, HEC, YIFAN XINFU, Hengshun Vinegar, and Jinan Shengquan (Healtang); as well as large enterprises in Japan, South Korea, and the Taiwan region. Thanks to honest dealing, attention to detail, and high certification standards, we have a repeat-customer rate of over 95%. These enterprises all agree to provide us with their technical data and confidential production processes and formulas, and we ensure the strict confidentiality of this information. If needed, SINOQUAL can sign a confidentiality agreement; for more information, please feel free to stay in touch with us.

FAQ

Do I need to provide the product formula to apply for certification? Will trade secrets be leaked?: You need to provide the ingredients in the formula to assess whether the enterprise meets the conditions for issuing a certificate, but you are not required to list the proportions of the formula. SINOQUAL keeps confidential information such as formulas and production processes strictly confidential, and will not use it for exchange, disclose it to other enterprises or partners, or use it for any profit-making purpose; a confidentiality agreement can be signed if needed.
If I no longer pursue certification later, how will the materials I previously submitted be handled?: Even if the enterprise later no longer pursues certification, all submitted information will still be kept in the strictest confidence - this is a professional standard SINOQUAL has long upheld.
What information does SINOQUAL collect about clients? What is it used for?: It mainly collects name, email address and/or phone number, job title, as well as the enterprise's product information, production process, and ingredients. This information is used to verify identity, enter into and perform a certification-service contract, accept payment, communicate, and provide customer service; without it the contract cannot be concluded.